Download the full case study to see how a structured, whole-person care model turned reactive referrals into a measurable, sustainable outcome.
At Bon Secours St. Francis Cancer Center, supportive care referrals were happening but reactively, and inconsistently. Lara Widener, Manager of Quality, recognized that the resources existed but patients weren’t reliably reaching them.
She built the Supportive Care Conference on OncoLens, a structured multidisciplinary meeting that brought together navigators, palliative care, social work, nutrition, spiritual care, and financial navigation to identify and discuss high-needs patients before they reached a crisis point.
The results were immediate and measurable. Supportive care referrals increased from 1,400 to 1,800 per year, a nearly 30% increase. Nearly 150 cases have been presented through the conference since May 2024, fulfilling the center’s 2024 Commission on Cancer accreditation goal and giving leadership visibility into a program that had previously been impossible to measure.
