How Real-Time Referral Data Transformed Breast Cancer Care at a Leading Academic Center

When patients face delays in critical consultations, the entire care journey can be disrupted—leading to unnecessary stress, extended timelines, and potential compliance risks. One academic comprehensive cancer center in Florida knew these delays were happening but lacked the data to measure, prove, and solve the problem.

By partnering with OncoLens, the center implemented a Referral Report that delivered real-time visibility into referral-to-consult timelines. The results were immediate and measurable: faster interventions, stronger compliance with NAPBC standards, and improved patient experiences. Beyond solving delays, the data also helped the team reimagine capacity planning, optimize scheduling protocols, and create decision trees aligned with treatment pathways.

This case study reveals how the Referral Report shifted their operations from reactive to proactive, offering a model that can be applied across other specialties and pathways.

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