Vice President of Customer Success

Join the Team Where Talent and Passion Improve Cancer Care

It’s hard to find someone in today’s world that hasn’t been impacted by cancer.

OncoLens is the leading data and clinical decision support hub that supports the multi-disciplinary discussion of cancer cases by experts and care teams, clinical trials, research, and tracking for the highest potential quality or outcome for the patient.

OncoLens is a global, venture-backed healthcare company, serving some of the largest integrated delivery networks and national cancer institutes across the country.

An opportunity for a customer success and operations leader to join a rapidly growing, venture backed, healthcare company with a domestic and international customer base. LynkCare Inc dba OncoLens has developed an oncology focused platform that enables data interoperability and sharing, AI driven informatics, and next level collaboration so care teams within and across cancer centers can easily identify potential gaps in care, hidden revenue opportunities, and drive efficiency throughout the cancer patient’s treatment lifecycle. 

OncoLens is seeking an exceptional, operations executive to manage and grow OncoLens’ health system customer success teams including customer support, integrations, and implementations. The ideal candidate must possess a solid track record of successfully scaling teams in alignment with company growth and served in multiple stages including $10 Million to $20 Million in revenue. The position entails strong collaboration with all functions of the organization, training and growing personnel and delivering beyond our promised value proposition to customers. 

This position is remote.  

Excited to learn more? Apply using the form provided below.

Vice President of Customer Success Position Details

Essential Duties and Responsibilities

  • Constantly seek and exhibit a deep understanding of OncoLens’ key success factors, ROI and product differentiators; 
  • Represent both internally and externally the values and brand of OncoLens in all interactions; 
  • Work across teams on Request for Proposals and participate in new sales opportunities including upsells; 
  • Actively manage to key operational metrics and KPIs; 
  • Train, scale and mentor team members to provide exceptional service to OncoLens’ customers; 
  • Partner with internal and external teams to manage a strategic and tactical plan to achieve the customers’ strategy and roadmap; 
  • Lead, drive and own relationship with a portfolio of strategic customers; 
  • Successfully manage and negotiate customer renewals; 
  • Plan, manage and successfully lead presentations and face to face meetings with key customer stakeholders including C-suite audiences; 
  • Actively partner in creation of project implementation scope and objectives, involving all relevant stakeholders; 
  • Thoroughly understand and support each customer strategy and roadmap as they integrate with the OncoLens platform; 
  • Serve as the point of escalation for customer issues; ensure all concerns are addressed quickly, thoroughly and successfully. 

Key Competencies

  • Strong evidence of the ability to expand strategic vision with executive-level decision-makers; 
  • Proven ability to analyze data, diagnose client needs, identify trends, make accurate conclusions and provide recommendations; 
  • Clear ability to think strategically and execute methodically through an entire project and client lifecycle; 
  • Exceptional problem-solving skills with the ability to work in a rapidly-changing environment and comfort working through ambiguous situations; 
  • Minimum of 8 – 10 years of key client consultative experience in account management, customer implementation or project management; 
  • Minimum of 5 years relationship management with healthcare IT and/or hospital or health systems; 
  • Demonstration of a strong technical aptitude: evidence of curiosity around new technologies and eagerness to learn; 
  • Demonstrated ability to develop authentic relationships and conduct substantive content discussions with key decision-makers. 
  • Oncology Experience.  And background supporting the cancer service line at hospitals is a plus.. 
  • Ability to travel up to 25% 
  • Familiarity with healthcare information systems including integrations between systems and vendors through FHIR, HL7, C-CDAs, etc. 
  • Experience working with hospital EMR systems is preferred. 
  • Prior experience with international customers and managing offshore teams is preferred. 
  • Basic proficiency in MS Project or other PM tools and PMP methodology 
  • Qualified applicants please submit your resume via email to  


  • Competitive Pay 
  • Stock Options
  • Medical
  • Dental
  • Vision 
  • PTO 
  • 401K 

Excited to learn more? Apply using the form provided below.

Apply Now