Integrations Manager

Join the Team Where Talent and Passion Improve Cancer Care

It is hard to find someone in today’s world that hasn’t been impacted by cancer. At OncoLens, we envision a world where every cancer patient has access to the best possible minds, therapies and innovations in care – in time to make a difference. We are committed to creating tech-based platforms to deliver solutions for cancer care professionals to improve treatment plans and save lives.   

Join our team and be part of an exciting, rapidly growing company that is making a difference in the fight against cancer. We are looking for an Integrations Manager, who is a self-starter and energized by working in a dynamic environment. This role reports to the VP of Operations and Customer Success, working remotely and at our offices at ATDC in Atlanta, GA. 

Excited to learn more? Apply using the form provided below.

Integrations Manager Position Details

Essential Duties and Responsibilities

Our team is in need of an enthusiastic individual who can help us grow a world class Customer Success program while also handling high visibility strategic projects and customers. The successful candidate for this role understands the value of a strong customer success program and the hands on experience necessary to create raving fans by being a good listener and astute problem solver, while having great people skills and a strong understanding of product knowledge to offer quick and accurate assistance to customers.

What You’ll Do

  • Serve as a project lead or project team member on activities that require integration activities (EMR, SSO, Cancer Registry, Laboratory integration, etc)
  • Provide project management, training, and support throughout the integration and go-live of our platform.
  • Acts as primary contact for clients during the integration process.
  • Consults with clients to prepare and maintain Statement of Work and project plans for integration projects.
  • Manage a detailed project plan and communicate status to the client and OncoLens management team.
  • Coordinate and collaborate with engineering teams to ensure timely delivery of integration products while meeting customer requirements and aligning with their goals
  • Conduct coordination efforts with vendors such as Epic, handling documentation, approval flows, etc
  • Be an internal stakeholder and advocate for the customer as it relates to the integration use cases and workflows
  • Responsible for diagnosing, troubleshooting, reporting, and resolving interface related customer issues
  • Perform integration testing and L2 support for integrations, work with engineering teams to define internal tooling and procedures
  • Build strong relationship with customers by understanding workflows and business needs and handling all incidents with a sense of urgency and professional attitude
  • Collaborating with stakeholders to build the best solution for both the company and customers
  • Participate in and support audit initiatives to remain in compliance with HIPAA, SOC2, etc.
  • Manage multiple projects at once.
  • Manage change and client expectations effectively.
  • Establish aggressive timelines and confront critical-path items and deadlines.
  • Performs related duties and special projects as assigned.
  • Ability to work in a fast-paced office environment.
  • Contributes to the team effort by completing other tasks/projects as needed.

What You Should Have

  • A minimum of 5 years’ proven experience in healthcare technology
  • Proficiency in Microsoft Office and customer service software.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • Superior problem-solving skills
  • Strong written and verbal communication skills
  • Excellent organizational skills and ability to efficiently handle multiple issues at once
  • Strong business acumen and understanding of department’s role in organization
  • Strong interpersonal, presentation, and communication skills and comfortable interacting with physicians and hospital leadership
  • Knowledge of healthcare operations; preferably a cancer center

What You Might Also Have

Proficient in:

  • Numerous EMRs, including but not limited to Athena, Cerner, Epic, etc.
  • HL7
  • Complex client/server architecture and implementation in healthcare environments
  • Microsoft: Excel, Word, PowerPoint

Excited to learn more? Apply using the form provided below.

Apply Now