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Customer Success Associate

Join the Team Where Talent and Passion Improve Cancer Care

It’s hard to find someone in today’s world that hasn’t been impacted by cancer.

OncoLens is the leading data and clinical decision support hub that supports the multi-disciplinary discussion of cancer cases by experts and care teams, clinical trials, and research and tracking for the highest potential quality or outcome for the patient.

OncoLens is a global, venture-backed healthcare company, serving some of the largest integrated delivery networks and national cancer institutes across the country.

Join our team and be part of an exciting, rapidly growing company that is making a difference in the fight against cancer. We are looking for a Customer Success Associate with high energy, who is a self-starter and energized by working in a dynamic environment.

The successful candidate for this role understands the value of strong customer relationships necessary to create raving fans by being a good listener and astute problem solver, while having great people skills and a strong understanding of product knowledge to offer quick and accurate assistance to customers.

Excited to learn more? Apply using the form provided below.

Customer Success Associate Position Details

Essential Duties and Responsibilities

• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Provide training for as needed, on all aspects/roles of the application.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues, as necessary.
• Supporting management of the client relationship by fostering an environment which will lead to additional product adoption with the client base.
• Maintaining a high level of professionalism with clients and working to establish a positive rapport with them.
• Assist with the ongoing development of CS best practices.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

Key Competencies

  • A minimum of 2 years’ proven experience in a customer support position.
  • Proficiency in Microsoft Office and customer service software.
  • Superior problem-solving skills.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and ability to efficiently handle multiple issues at once.
  • Strong interpersonal, presentation, and communication skills and comfortable interacting with physicians and hospital leadership.
  • Knowledge of healthcare operations a plus, not required.
  • Qualified applicants please submit your resume via email to keithanderson@oncolens.com  

Benefits: 

  • Competitive Pay 
  • Stock Options
  • Medical
  • Dental
  • Vision 
  • PTO 
  • 401K 

Excited to learn more? Apply using the form provided below.